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Trouble-shooting
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The first time the GPS receiver is used it may take approximately 5 minutes to
acquire a signal (but may take as long as 15 minutes). You can minimize this time
by remaining stationary and positioning the GPS receiver so that it has a clear
view of the southern sky. Once initialized, the unit should acquire satellite signals
in 40 seconds or less in the future.
HHooww ccaann II ssppeeeedd uupp ssaatteelllliittee aaccqquuiissiittiioonn??
Be sure that the GPS receiver has an unobstructed view of the sky. Trees, build-
ings, and other obstacles are capable of blocking the satellite signals.
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bbooxx,, bbuutt mmyy CCooPPiilloott LLiivvee iiss nnoott ssppeeaakkiinngg.. WWhhyy iiss tthhaatt??
CoPilot Live provides voice prompts each time you come up on your next turn.
In order to hear these prompts you need to be sure the volume on your Pocket
PC is turned all the way up. On the Pocket PC in the Start menu go to Settings,
and click on Sounds & Reminders. Under System volume move the slide bar all the
way to the right.
You can also use your Pocket PC’s keypad to adjust the volume. Tap up to
increase the volume, tap down to decrease it.
GPS PROBLEMS
If you do not get a GPS signal please check the following:
1. Under GPS make sure there is a check mark next to
Receiving.
2. If not please tap on receiving to check it on. If you can
not place a check mark next to receiving by tapping on it
please hit the Reset button located on the bottom or back
of your Pocket PC while our program is open and the GPS unit
is connected.
3. Once you hit the reset button open the program again
and make sure there is a check mark next to Receiving.
Your GPS unit should now acquire a satellite fix.
Using Help Files
CoPilot Live provides extensive Help Files, available on your desktop/laptop and
your Pocket PC, to guide you through the program as you use it.
To access Help on your Pocket PC, once the CoPilot Live application is launched,
tap the Tools pop-up menu at the bottom of the screen and select Help.
Click on the Help button in any window in the desktop application to open a
Help topic that describes how to use that window. For example, if you're
entering a stop in the Trip Planner window, the Help button will open Help at the
topic Entering Additional Stops. From there, you can navigate through other topics,
or do a search on a topic using the Search tab.
Another way to access the Help Files on your desktop is through the Help menu.
Contents and Search will open Help at the Table of Contents, which displays the
main topics available. Topic Search opens the Search tab.
Technical Support
After registering your software, you're entitled to technical support and
discounts on future updates. There are three ways you can access technical
support for CoPilot Live:
Check out our Internet site at http://www.alk.com/cp4 for technical
support documentation and posted answers to common questions.
Phone support is available at 888-872-8768, Monday-Friday, 9:00 am-5:00
pm EST. Please be at your computer when you call and have your Product
Key Code handy. This code can be found on the front cover of the printed
Quick Start that came with your CoPilot Live package.
E-mail us at techsupport@alk.com. Please include your Product Key
Code in the message (see the front cover of the printed Quick Start that
came with your CoPilot Live package).
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