Related Links
Hard drive/SSD indicators
Removing a hard drive/SSD assembly
Installing a hard drive/SSD assembly
Troubleshooting a storage controller module
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
NOTE: When troubleshooting the storage controller module, also see the documentation for your
operating system and the controller module.
Steps
1. Open the drive drawer.
2. Check the storage controller card indicators. If the indicator blinks amber, it indicates a fault
condition.
3. Turn off the compute sled to which the storage sled is mapped.
The storage sled also turns off.
4. Remove the storage sled from the enclosure.
5. Reseat the storage controller module, module cable, and the storage controller battery.
6. Install the storage sled in the enclosure.
7. If the storage controller module functions properly, close the drive drawer.
8. If the storage controller module does not function properly, log in to the CMC web interface and
view the properties of the storage controller. For more information, see the CMC User’s Guide at
dell.com/esmmanuals.
If the problem is not resolved, see Getting Help.
Related Links
Storage controller card indicators
Opening the drive drawer
Closing the drive drawer
Removing the storage controller module
Installing the storage controller module
System messages
For a list of event and error messages generated by the system firmware and agents that monitor system
components, see the Dell Event and Error Messages Reference Guide at dell.com/esmmanuals.
Warning messages
A warning message alerts you to a possible problem and prompts you to respond before the system
continues a task. For example, before you format a hard drive, a message warns you that you may lose all
data on the hard drive. Warning messages usually interrupt the task and require you to respond by typing
y (yes) or n (no).
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