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7. Common Questions and
Troubleshooting
Here are some of the questions you may need to
ask, as the owner of TomTom GO. For more
solutions, see www.tomtom.com.
Why is the main navigation screen now in black
and white? Why won't 'Navigate to...' work?
If the built-in GPS receiver loses its 'fix' on the
orbiting satellites, usually due to surrounding tall
buildings, the map display is switched into
monochrome, to warn you that the information
shown may not now be accurate. As soon as a fix
is regained, the display will automatically switch
back to colour.
How do I charge the unit?
TomTom GO is normally charged whenever it's
plugged into your vehicle's 12V electrical system
using the supplied DC power lead. Note that if your
engine is turned off then you may need to switch
your vehicle ignition back into an 'Accessories'
position. Consult your vehicle handbook. If you
need to charge TomTom GO at other times, use the
international AC adapter (5V), also provided.
How can I reset TomTom GO and restore the factory
settings?
You should never have to reset TomTom GO under
normal circumstances. However, in the event of a
problem you can reset the unit by removing it from
the cradle and using a straightened paper clip in
the reset hole on the unit's bottom (just behind the
release button).
How do I get support?
Visit www.tomtom.com for technical support and
contact information.
How can I find out my TomTom GO's software ver-
sion and serial number?
On any route summary screen, tap the software
version number shown in a box beneath the GPS
satellite status icon. If you tap the box, you'll see
more details of your unit's configuration and the
current map.
What do I do if I suspect the device is defective?
If you have already tried the reset advice above
and still experience a problem, then we'd like to
hear from you. Please contact us by by email using
the contact addresses on www.tomtom.com
Why should I register on the TomTom web site
(updates, support, etc)?
Registering your product gives you access to all
the latest news about your TomTom GO, and will
help us to supply you with the best possible
support.
How do I change the front cover?
You'll need a small, flat-bladed screwdriver.
Starting at the bottom of the front cover, gently
insert the blade and lever the cover up and off.
Work your way round the perimeter until the cover
comes away easily. Replacement covers can be
obtained from TomTom.
What accessories are available?
1. Additional maps
2. Active antenna kit for cars with heat reflective
windscreens
3. Professional docking kit for direct connection to
car power supply and audio system
4. Additional mounting options
5. Deluxe carry bag
6. Additional front covers
What can I do if the DC power lead no longer
seems to work?
Like all good automotive accessories, the 12V DC
power lead has a fuse. Replace it with a standard
fuse from an accessory shop.
8. Battery
We recommend that you fully charge TomTom GO
the first time that you plug it in. Fully charging the
battery will take around 2 hours.
Note that TomTom GO uses a small amount of bat-
tery power to maintain its state when you switch it
off. If you don’t charge it for a prolonged period of
time then you will lose this state and TomTom GO
will re-start. Your settings will however, be main-
tained. You can tell it’s time to charge TomTom GO
when the battery indicator turns orange.
Appendix A:
Specifications
Processor: 200MHz ARM920T.
Screen: 3.5", 320 x 240 x 262,144-colour TFT LCD.
Memory: 32MB RAM.
Battery: Internal 2200 mAh Li-Ion
Size and weight: 115 mm x 92 mm x 58 mm; 310 gr.
Memory card: SD card included, contains
application and default maps.
GPS receiver: Integrated 12-channel 'All-in-View'
tracking, accurate to 10 metres; supplied with
internal antenna and support for external active
antenna; SiRFStar IIe/LP chipset.
Assisted Satellite Navigation: Provides uninter-
rupted navigation in tunnels and urban canyons for
a period of time.
Sound: Powerful internal loudspeaker and optional
connection to car stereo system.
Power supply: 12V (cigarette lighter socket) DC
power lead and international AC adapter, both
supplying 5V DC to TomTom GO.
PC-connection: USB cable.
Temperatures: Standard operation: -10
O
C to +55
O
C;
short period storage: -20
O
C to +60
O
C; long period
storage: -20
O
C to +25
O
C.
Regulatory Information
Safety: CE (Conformité Européen), EN60950-1: 2003
EMC: FCC Class B, ICES-003 Class B, e-Mark,
EN 301 489-1
Radio EN 300 440-2, RSS-210
3.6113_TT GO Manual UK v7 22-04-2004 12:42 Pagina 17