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Have the right information available
We recommend that you have the following information available before
you contact the Nokia Customer Service department:
• the phone’s model number
• electronic serial number (ESN)
• your postal code
Have the phone or enhancement available
Whether you are calling about your phone or an enhancement, have
the equipment available when you call. A Nokia representative may ask
a specific question about your phone or enhancement, so please have
the device available for quick reference.
• CONTACT YOUR SERVICE PROVIDER
Some service providers have preprogrammed their customer support
number into the phone. Pressing and holding the 2 key (or the key that
your service provider instructs you to use) for two seconds will automatically
dial their customer support number.
This feature can be helpful if you are having difficulties dialing a number,
especially when traveling outside your home area.
If your service provider determines that the problem is Nokia-related, the
provider’s representative will direct you to Nokia Customer Care (Canada).
Note:
This one-key feature may not be available on all systems.
Contact your service provider for availability.