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• TROUBLESHOOTING
Problem Possible cause Possible solution
My phone is not
charging.
Charger and phone are
not properly
connected.
Check connection between
charger and phone/
charger stand and phone.
Charger is not properly
plugged in.
Make sure charger is
properly plugged into
wall outlet.
My phone is not
making/answering
calls.
Battery is not charged. Charge the battery.
Poor signal strength. Extend whip antenna.
Outside of service
area.
Change locations until
the phone displays
service available.
I cannot listen to
my voice
messages.
You do not have voice
mail service.
Call your wireless service
provider.
You have not set up
your voice mailbox with
your service provider.
Call your wireless service
provider.
You have not saved
your voice mail
number in your phone.
Call your wireless service
provider.
The voice mail number
you have saved is
incorrect.
Call your wireless service
provider.
You have forgotten
your password or are
entering it incorrectly.
Call your wireless service
provider.