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Controls in detail
Useful features
Information button ¡
The Information button ¡ is located
below the center armrest cover.
̈ Press and hold the ¡ button (for
longer than 2 seconds).
A call to the Customer Assistance
Center will be initiated. The
¡ button will flash while the call is
in progress. The message
Connecting Call
will appear in the
multifunction display and the audio
system is muted.
When the connection is established, the
message
Call Connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular
and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be
established. Information regarding the
operation of your vehicle, the nearest
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you
separately) to learn more (USA only).
i
The indicator lamp on the Information
button ¡ remains illuminated in red for ap-
proximately 10 seconds during the system
self-check after switching on the ignition (togeth-
er with the SOS button and the Roadside Assis-
tance button •).
See System self-check (
୴ page 295) when the
indicator lamp does not come on in red or stays
on longer than approximately 10 seconds.
If the indicator lamp on the Information
button ¡ is flashing continuously and there
was no voice connection to the Response Center
established, then the Tele Aid system could not
initiate an Information call (e.g. the relevant cel-
lular phone network is not available). The mes-
sage
Call Failed
appears in the multifunction
display.
Information calls can be terminated using
the t button on the multifunction steering
wheel or the respective button for ending a
telephone call on the audio system or the
COMAND* head unit.
!
If the indicator lamps do not start flashing
after pressing one of the buttons or remain illu-
minated (in red) at any time, the Tele Aid system
has detected a malfunction or the service is not
currently active, and may not initiate a call. Visit
an Mercedes-Benz Center and have the system
checked or contact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon as
possible.