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Problems and Solutions Guide
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions Guide
below. If you still experience a problem, please contact Power Wheels
®
Consumer Relations, toll-free at
1-800-348-0751 between 8 AM and 6 PM (EST) Monday through Friday. Or, contact your local Power Wheels
®
authorized service center. For the location nearest you, please refer to the Authorized Service Center list
beginning on page 32.
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Bumper-to-Bumper*Limited Warranty
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Problem Possible Cause Solution
Vehicle does not run Undercharged battery Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for the
first time. After first-time use, recharge the battery for at least
14 hours after each use. Never charge the battery
longer than 30 hours.
Check all connectors. Make sure the charger connector is
plugged into the battery, and that the charger is plugged into
the wall.
Make sure power flow to the wall outlet is “ON”.
Charger is not working There is no sure way to tell if your charger is working unless
you have a volt meter. If you suspect there is a problem with
your charger, contact your local Power Wheels
®
authorized
service center. They can test your charger for you.
Wrong type or improperly installed fuse Make sure that the battery has a properly installed
Power Wheels
®
25 amp fuse before charging. Do not
substitute parts.
Blown fuse Make sure that the fuse in the battery is in good
condition. Replace a blown fuse with a Power Wheels
®
25 amp fuse. Do not substitute parts.
*One year limited warranty from the date of purchase on the Power Wheels
®
vehicle.
Six month limited warranty on the
6 volt battery.
For the original purchaser, this one year limited warranty covers the Power Wheels
®
ride-on vehicle (purchased from
Power Wheels
®
) against defects in materials and workmanship. The six month limited warranty applies only to the 6 volt battery
included by Power Wheels
®
with the original purchase of the vehicle.
This warranty covers normal use and does not cover the Power Wheels
®
vehicle or battery if damaged by unreasonable use,
neglect, accident, abuse, misuse, improper service or other causes not arising out of defects in materials or workmanship.
Evidence of any attempt at consumer repair will void this warranty. THIS WARRANTY DOES NOT COVER, AND IS INTENDED TO
EXCLUDE, ANY LIABILITY ON THE PART OF POWER WHEELS
®
, WHETHER UNDER THIS WARRANTY OR IMPLIED BY LAWFUL OR ANY
INDIRECT OR CONSEQUENTIAL DAMAGES FOR BREACH OF WARRANTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION
SO THIS LIMITATION MAY NOT APPLY TO YOU.
Should you need service or assistance with your vehicle during the warranty period, do not return the vehicle to the store.
Power Wheels
®
has provided a nationwide network of authorized service centers. Please refer to the list in this manual. Power
Wheels
®
is continually expanding our Authorized Service Center Network. If there is not an authorized service center in your area,
please call Consumer Relations for information, 1-800-348-0751.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY
FROM STATE TO STATE.
PLEASE SAVE YOUR ORIGINAL SALES RECEIPT.
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