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Section 8 Customer Assistance Information
Customer Assistance and Information .... . . . . . . . 8-2
Customer Satisfaction Procedure .... . . . . . . . . . . . 8-2
Online Owner Center ........ ....... ......... .... 8-5
Customer Assistance for Text Telephone (TTY)
Users ....... ... .... .... .... .... ... .... .... .... 8-6
Customer Assistance Offices ..... . . . . . . . . .. . . .. 8-6
GM Mobility Reimbursement Program ....... .... 8-7
Roadside Service ...... ... ... .. ... .. ... ... ... .. . 8-8
Scheduling Service Appointments .... . . . . . . . . . 8-10
Courtesy Transportation Program ..... .. .. ... .. 8-10
Collision Damage Repair .... .. . . . .. . . . .. . . . .. . 8-12
Reporting Safety Defects .... .. . . . .. . . . .. . .. . . . .. 8-14
Reporting Safety Defects to the United States
Government ...... .. ... ... ... .. ... .. ... ... .. . 8-14
Reporting Safety Defects to the Canadian
Government ...... .. ... ... ... .. ... .. ... ... .. . 8-15
Reporting Safety Defects to General Motors ... 8-15
Service Publications Ordering Information .... . 8-16
Vehicle Data Recording and Privacy ...... ... .... 8-17
Event Data Recorders ..... .. .. .. .. .. .. .. .. .. .. 8-17
OnStar
®
..... ... .. .. .. ... .. .. ... .. .. .. ... .. ... . 8-18
Navigation System .......... ...... ......... .... 8-18
Radio Frequency Identification (RFID) .... . . . . . 8-18
Radio Frequency Statement ..... . .. . .. . .. . .. . . 8-18
8-1