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When contacting Saturn, please remember that
your concern will likely be resolved at a retailer’s
facility. That is why we suggest you follow
Step One first if you have a concern.
STEP THREE (U.S. Owners): Both Saturn and
its retailers are committed to making sure you are
completely satisfied with your Saturn vehicle.
However, if you continue to remain unsatisfied
after following the procedure outlined in Steps One
and Two, Saturn and its retailers offer the
additional assistance of a neutral party through
our voluntary participation in a mediation/arbitration
program called Better Business Bureau (BBB)
Auto Line.
The BBB Auto Line Program is an out-of-court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. This program
is available at no cost to you, our customer.
Although you may be required to resort to this
informal dispute resolution program prior to filing a
court action, use of the program is free of charge
and your case is generally heard within 40 days.
If you do not agree with the decision given in your
case, you can reject it and proceed with any
other venue for relief available to you.
Contact the BBB Auto Line Program by using the
toll-free telephone number or by writing them
at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by
vehicle age, mileage and other factors. Saturn
Corporation reserves the right to change eligibility
limitations and/or discontinue its participation in
this program.
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