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Customer Assistance and Information ....... 422
Customer Satisfaction Procedure ............... 422
Online Owner Center ................................. 425
Customer Assistance for Text
Telephone (TTY) Users .......................... 426
Customer Assistance Offices ..................... 426
GM Mobility Reimbursement Program ........ 427
Roadside Assistance Program ................... 427
Collision Damage Repair ........................... 430
Reporting Safety Defects ............................ 434
Reporting Safety Defects to the
United States Government ..................... 434
Reporting Safety Defects to the
Canadian Government ............................ 434
Reporting Safety Defects to Saturn ............ 434
Service Publications Ordering
Information ............................................. 435
Vehicle Data Recording and Privacy ......... 436
Event Data Recorders ............................... 437
OnStar ...................................................... 438
Navigation System ..................................... 438
Radio Frequency Identification (RFID) ........ 438
Section 7 Customer Assistance Information
421