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Problem Recommended Action
Sometimes the wireless
headphone audio cuts out
or buzzes.
Check for obstructions,
low batteries, reception
range, and interference
from cellular telephone
towers or by using a
cellular telephone in
the vehicle.
Check that the
headphones are facing
the front of the vehicle.
I lost the remote and/or
the headphones.
See your dealer/retailer
for assistance.
The DVD is playing, but
there is no picture or
sound.
Check that the DVD
player is in DVD mode.
The audio/video skips
or jumps.
The DVD or CD could be
dirty, scratched, or
damaged.
The audio from the radio
for the Radio with
Six-Disc CD and XM™
has taken over the audio
from the DVD or CD
when using the wired
headphones.
The RSE is working
correctly.
Use the wireless
headphones or have the
front seat passengers
listen to another audio
source.
DVD Display Error Messages
The following errors may be displayed on the video
screen:
Disc Format Error: This message will be displayed if a
disc is inserted upside down, if the disc is not readable,
or if the format is not compatible with the DVD player.
Load/Eject Error: This message will be displayed if the
disc is not properly loaded or ejected.
Disc Play Error: This message will be displayed if the
DVD player cannot play the disc. Scratched or
damaged discs will cause this error.
Region Code Error: This message will be displayed if
the region code of the DVD is not compatible with
the region code of the DVD player.
No Disc: This message will be displayed if any of the
buttons on the DVD faceplate or remote control are
pressed and no disc is present in the DVD player.
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