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Controls in detail
Useful features
Tele Aid*
Shortly after the completion of your Tele
Aid acquaintance call, you will receive a
user ID and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock and
more.
The Tele Aid system
(Tele
matic Alarm Identification on
D
emand)
The Tele Aid system consists of three
types of response:
ț automatic and manual emergency
ț roadside assistance
ț information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the audio system or COMAND* System
or on the multifunction steering wheel. To
raise, turn the rotary volume control on au-
dio system or COMAND* System clock-
wise or press button æ on the
multifunction steering wheel. To lower,
turn the rotary volume control on audio
system or COMAND* System control
counterclockwise or press button ç on
the multifunction steering wheel.
̈ To activate, press the SOS button, the
Roadside Assistance button • or
the Information button ¡, depend-
ing on the type of response required.
!
The initial activation of the Tele Aid system
may only be performed by completing the sub-
scriber agreement and placing an acquaintance
call using the ¡ button. Failure to complete
either of these steps will result in a system that
is not activated.
If you have any questions regarding activation,
please call the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
i
The SOS button is located in the overhead
control panel (
୴ page 249).
The Roadside Assistance button • and the
Information button ¡ are located in the arm-
rest storage compartment (
୴ page 238).
!
The Tele Aid system utilizes the cellular net-
work for communication and the GPS (
Global Po-
sitioning
System) satellites for vehicle location.
If either of these signals are unavailable, the
Tele Aid system may not function and if this oc-
curs, assistance must be summoned by other
means.