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If you need support for your Magellan RoadMate and you wish to contact Thales, please use the following information to
direct your questions/comments to the proper person.
Technical Support
If you need technical assistance or “how-to” help, or if you have a technical question about the functionality of your
Magellan product, please contact us on the Internet at www.magellangps.com or reach us by fax or by phone.
Our Technical Support phone representatives are available Monday through Friday, 6:00 a.m. to 5:00 p.m. PST/PDT. After
hours, you may leave a detailed voice mail message that will be returned within the next business day.
Telephone: (866) 868-2259 or (909) 394-5000 (Outside North America)
You may also reach Technical Support by Fax: (909) 394-7050 [Attn: Tech. Support]; or E-Mail:
magellansupport@thalesnavigation.com
Warranty Service
To obtain warranty service on your unit, you must contact us for a return authorization before you ship the product. Packages
arriving at our dock without an RMA will be refused.
To obtain an RMA, simply contact our Technical Support group at: Telephone: (866) 868-2259 or (909) 394-5000; Fax: (909)
394-7050 [Attn: Tech. Support]; or E-Mail: magellansupport@thalesnavigation.com
Customer Service
If you need to order accessories or obtain unlock codes, you can call our Customer Service Department Monday through
Friday, 6:00 a.m. to 5:00 p.m. PST/PDT, or visit our Web site at www.magellangps.com.
Telephone: (866) 339-0488 or (909) 394-5000 (Outside North America); Fax: (909) 394-7078.
Contact Information