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Customer Assistance and Information ....... 402
Customer Satisfaction Procedure ............... 402
Online Owner Center ................................. 405
Customer Assistance for Text
Telephone (TTY) Users .......................... 406
Customer Assistance Offices ..................... 406
GM Mobility Reimbursement Program ........ 407
Roadside Assistance Program ................... 408
Courtesy Transportation ............................. 411
Vehicle Data Collection and Event
Data Recorders ...................................... 414
Collision Damage Repair ........................... 415
Reporting Safety Defects ............................ 419
Reporting Safety Defects to the
United States Government ..................... 419
Reporting Safety Defects to the
Canadian Government ............................ 420
Reporting Safety Defects to
General Motors ...................................... 420
Service Publications Ordering
Information ............................................. 421
Section 7 Customer Assistance Information
401