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Problems and Solutions Guide
M
Problem Possible Cause Solution
Vehicle does not run Undercharged batteries Charge the batteries. New batteries should have been
charged for at least 18 hours before using the vehicle for
the first time. After first-time use, recharge batteries for at
least 14 hours after each use. Never charge the batteries
longer than 30 hours.
Check all connectors. Make sure the battery connector is
tightly plugged into the charger connector, and that the
charger is plugged into the wall.
Make sure power flow to the wall outlet is “ON”.
Wrong type or improperly installed fuse Make sure that each battery has a properly installed
Power Wheels
®
30 amp fuse before charging. For best
performance, do not use substitute parts.
Blown fuses Make sure that the fuses in the batteries are in good
condition. Replace blown fuses with Power Wheels
®
30 amp fuses. For best performance, do not use
substitute parts.
Loose wire or loose connectors Check all wires and connectors. Make sure the battery
connector is tightly plugged into the motor harness
connector, and that there are no loose wires around the
motors.
Dead batteries If your batteries are old or if you have not followed Battery
Care instructions, your batteries may be dead. If you are
unsure whether or not the batteries are dead, you can have
them tested at your local Power Wheels
®
Authorized
Service Center.
If one or both batteries are dead, replace BOTH batteries
with new Power Wheels
®
Type H, 6 volt batteries. (Use of a
new battery with an older battery may cause permanent
damage to both batteries.) For best performance, do not
use substitute parts.
Electrical switch damage The electrical switches can become corroded due to
exposure to water or moisture, or can jam due to loose dirt,
sand or gravel. Contact your local Power Wheels
®
Authorized Service Center for diagnosis and repair.
Motor damage Contact you local Power Wheels
®
Authorized Service Center
for diagnosis and repair.
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and
Solutions Guide below. If you still experience a problem, please contact Power Wheels
®
Consumer Affairs, toll-free at 1-800-348-0751 between 8 AM and 6 PM (EST) Monday through
Friday. Or, contact your local Power Wheels
®
Authorized Service Center. For the location
nearest you, please refer to the Authorized Service Center list beginning on page 40.
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