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Owner’s Manual 153
"Total Satisfaction" Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell,
you may return them to Dell up to 30 days after you receive them for a refund
or credit of the product purchase price. If you are an end-user customer who
bought reconditioned or refurbished products from Dell, you may return them
to Dell within 14 days after the date on the packing slip or invoice for a refund
or credit of the product purchase price. In either case, the refund or credit
will not include any shipping and handling charges shown on your packing
slip or invoice and will be subject to a fifteen percent (15%) restocking fee,
unless otherwise prohibited by law. If you are an organization that bought the
products under a written agreement with Dell, the agreement may contain
different terms for the return of products than specified by this policy.
To return products, you must call Dell Customer Service at 1-800-847-4096 to
receive a Credit Return Authorization Number. To expedite the process of
your refund or credit, Dell expects you to return the products to Dell in their
original packaging within 5 days of the date that Dell issues the Credit Return
Authorization Number. You must also prepay shipping charges and insure the
shipment or accept the risk of loss or damage during shipment. You may
return software for a refund or credit only if the sealed package containing
the floppy disk(s) or CD(s) is unopened. Returned products must be in as-new
condition, and all of the manuals, floppy disk(s), CD(s), power cables, and
other items included with a product must be returned with it. For customers
who want to return, for refund or credit only, either application or operating
system software that has been installed by Dell, the whole system must be
returned, along with any media and documentation that may have been
included in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage
products. It also does not apply to products purchased through Dell's
Software and Peripherals division. For those products, please instead refer
to Dell's Software and Peripheral's then-current return policy (see the
following section, "Dell Software and Peripherals [Canada Only]").