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Owner’s Manual 151
What will Dell do?
During the first year of the limited warranty: Dell will repair any Dell-
branded hardware products returned to us that prove to be defective in
materials or workmanship. If we are not able to repair the product, we will
replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number
for you to include with your return. You must return the products to us in their
original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We
will return the repaired or replacement products to you. We will pay to ship
the repaired or replaced products to you if you use an address in Canada.
Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will
notify you and inform you of service alternatives that are available to you on
a fee basis.
Before you ship the product(s) to us, make sure to back up the data on the
hard drive(s) and any other storage device(s) in the product(s). Remove any
confidential, proprietary or personal information, removable media, such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your
confidential, proprietary or personal information; lost or corrupted data; or
damaged or lost removable media.
During the remaining years following the first year of all limited
warranties: We will replace any defective part with new or refurbished parts,
if we agree that it needs to be replaced. When you contact us, we will
require a valid credit card number at the time you request a replacement
part, but we will not charge you for the replacement part as long as you
return the original part to us within 30 days after we ship the replacement
part to you. If we do not receive the original part within 30 days, we will
charge to your credit card the then-current standard price for that part.
We will pay to ship the part to you if you use an address in Canada.
Otherwise, we will ship the part freight collect. We will also include a prepaid
shipping container with each replacement part for your use in returning the
replaced part to us.
Before you replace parts, make sure to back up the data on the hard drive(s)
and any other storage device(s) in the product(s). We are not responsible for
lost or corrupted data.