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Owner’s Manual 147
purchased from the Small and Medium Business Sales Division may
only be returned within fourteen (14) days from the date on the
packing slip or invoice.
• Application software or an operating system that has been installed by
Dell may not be returned unless you return the entire computer under
the 21-day return policy, if applicable to your purchase (if not
applicable to your purchase, you may not return application software or
an operating system).
• Non-defective third party and Dell-branded software, peripheral,
electronics and accessory products (for example: televisions, printers,
projectors, MP3 players, PDAs, battery chargers, un-preinstalled third
party software, wireless cards/access points/routers), including but not
limited to those sold by or through Dell's "Software & Peripherals" or
"Electronics & Accessories" groups, may be returned within twenty-one
(21) days from the date on the packing slip or invoice, but a fifteen
percent (15%) return fee may be deducted from any refund or credit.
• Dell | EMC storage products, EMC-branded products, Unisys-
branded products, PowerVaultTM 160T tape libraries, enterprise
software, non-Dell branded enterprise products, software and/or
software licenses, or any non-Dell customized hardware and/or
software product(s) may not be returned at any time.
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts —
All reconditioned or refurbished PowerEdge, PowerConnect, and
PowerVault products may be returned within thirty (30) days from the date on
the packing slip or invoice. All other reconditioned or refurbished Dell-
branded hardware products and parts may be returned within fourteen (14)
days of the date on the packing slip or invoice.
How to Return — To return products, e-mail or call Dell customer service to
receive a Credit Return Authorization Number within the return policy period
applicable to the product you want to return. You must obtain a Credit Return
Authorization Number in order to return the product. See "Contacting Dell" or
"Getting Help" in your customer documentation (or go to
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact
information for obtaining customer assistance.
You must ship the products to Dell within five (5) days of the date that Dell
issues the Credit Return Authorization Number. You must also return the
products to Dell in their original packaging, in as-new condition along with