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Section 8 Customer Assistance Information
Customer Assistance and Information .... . . . . . . . 8-2
Customer Satisfaction Procedure .... . . . . . . . . . . . 8-2
Online Owner Center ........ ....... ......... .... 8-5
Customer Assistance for
Text Telephone (TTY) Users .... .............. 8-6
Customer Assistance Offices ..... . . . . . . . . . . . . . . 8-6
GM Mobility Reimbursement Program ....... .... 8-7
Roadside Assistance Program ..... . .. .. . .. . .. . . 8-8
Scheduling Service Appointments .... . . . . . . . . . 8-10
Courtesy Transportation Program .... .. . .. . .. . . 8-11
Collision Damage Repair .... .. . . . .. . . . .. . . . .. . 8-13
Reporting Safety Defects .... .. . . . .. . . . .. . .. . . . .. 8-16
Reporting Safety Defects to the
United States Government ..... ... .. ... .. .. . 8-16
Reporting Safety Defects to the
Canadian Government ...... ... .. ... ... .. ... 8-16
Reporting Safety Defects to General Motors ... 8-17
Service Publications Ordering Information .... . 8-17
Vehicle Data Recording and Privacy ...... ... .... 8-18
Event Data Recorders ..... .. .. .. .. .. .. .. .. .. .. 8-19
OnStar
®
..... ... .. .. .. ... .. .. ... .. .. .. ... .. ... . 8-20
Navigation System .......... ...... ......... .... 8-20
Radio Frequency Identification (RFID) .... . . . . . 8-20
Radio Frequency Statement ..... . .. . .. . .. . .. . . 8-20
8-1