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Symptoms Possible cause / remedy
Directions do not
correspond to
the actual traffic
conditions.
It is possible that the car position calculated by
the navigation system is incorrect at this instant.
The routing may have been changed and does not
correspond with the information stored on the map
DVD/CD.
The system reports
”Incorrect or
defective media”
DVD/CD possibly damaged
DVD/CD may not be C-IQ capable
DVD/CD is not for this system
System reports
”Incorrect code”
Code was entered incorrectly. Code input needs to
be repeated.
Code was incorrectly transmitted by C-IQ service.
Contact the C-IQ Service to obtain the correct code.
An identical code was entered and was either already
activated or has expired. Check your code in ”My
C-IQ.
NAVIGATION key
does not work or
works only on the
500 mile scale.
The region or country may not be activated. Contact
C-IQ Service.
System reports a
”System error.”
Your system requires service. Please contact the
installer or your dealer.
If you should not find a solution for the problem turn to an authorized
service.
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TROUBLESHOOTING