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Symptoms Possible cause / remedy
Guidance
information not
audible.
Check if ”Voice messages” is activated in the
”Settings” menu.
Check the ”Settings” menu if ”Volume” is not set
to the minimum.
If no external speaker is connected:
Check the setting of the speaker volumes on the
monitor or use + on the remote control..
Some symbols
depicted in the
operator’s manual
do not appear on
the status line.
Activate the appropriate entries for ”Status line
right” and ”Status line left” under ”Settings” in
the ”Monitor setting” menu.
The satellite symbol
in the GPS logo is
continuously red.
No satellite signals are being received.
Ensure that the GPS antenna is not covered by any
objects.
DVD/CD is
automatically ejected
by the navigation
system.
The DVD/CD may be soiled: Clean with a special
DVD/CD cleaning fluid.
Time shown on
the status line is
incorrect.
Set the correct time zone in the ”Settings” menu,
function ”Date/Time.” Verify that you are not
displaying ETA.
Address cannot be
stored in the address
book
Address book is full: Delete one or more entries that
are no longer required.
Guidance is not
accurate.
An inaccuracy of approx. 150 feet is within the
tolerance limits: Please contact an authorized dealer
if greater inaccuracies occur repeatedly.
Displayed position
does not correspond
to actual vehicle
position.
GPS reception is interrupted for too long. Once GPS
reception is sufficient, the position will be corrected
automatically. If necessary, wait for several minutes.
Have your service shop check whether the navigation
computer’s installation angle was entered correctly
in the diagnostics menu.
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TROUBLESHOOTING
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