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Chapter7Troubleshooting
7-3. Other problems
Problem Possible cause and remedy
1. The adjustment menu does not appear. • Checkwhethertheoperationlockfunctionworks(see“3-4.
LockingOperationButtons”(page32)).
• OperationbuttonsarelockedwhenColorNavigatoris
running.Exitthesoftware.
2. No mode menu is displayed. • Checkwhethertheoperationlockfunctionworks(see“3-4.
LockingOperationButtons”(page32)).
• OperationbuttonsarelockedwhenColorNavigatoris
running.Exitthesoftware.
3. The monitor connected with the USB cable
is not detected. / USB devices connected
to the monitor does not work.
• CheckwhethertheUSBcableisconnectedcorrectly(see
“8-2.MakingUseofUSB(UniversalSerialBus)”(page51)).
• Checkthe“Tools”–“USBSelection”settingsunder
theSettingmenu(see“5-4.SwitchingUSBPort
Automatically”(page43)).
• ChangetheUSBporttoanotherone.IfthePCor
peripheraldevicesworkscorrectlybychangingtheUSB
port,contactyourlocalEIZOrepresentative.(Refertothe
manualofthePCfordetails.)
• RebootthePC.
• IftheperipheraldevicesworkcorrectlywhenthePCand
peripheraldevicesareconnecteddirectly,pleasecontact
yourlocalEIZOrepresentative.
• CheckwhetherthePCandOSareUSBcompliant.(For
USBcomplianceoftherespectivedevices,consulttheir
manufacturers.)
• CheckthePC’sBIOSsettingforUSBwhenusing
Windows.(RefertothemanualofthePCfordetails.)
4. Audio is not output. • ThismonitordoesnotsupporttheHDMI/DisplayPort
audiosignals.
