3-12 Troubleshooting and Customer Support 5707070-A
Advanced Energy
®
RETURNING UNITS FOR REPAIR
Before returning any product for repair and/or adjustment, first follow all
troubleshooting procedures. If, after following these procedures, you still have a
problem, or if the procedure instructs you to, contact EMCO Flow Systems and
discuss the problem with a representative. (See also “Authorized Returns” on
page 3-13).
If you return a unit without first getting authorization from EMCO Flow
Systems Support and that unit is found to be functional, you will be charged a
retest and calibration fee, plus shipping charges.
To ensure years of dependable service, Advanced Energy
®
products are thoroughly
tested and designed to be among the most reliable and highest quality systems
available worldwide.
WARRANTY
Advanced Energy
®
(AE) products are warranted to be free from failures due to defects
in material and workmanship for 12 months after they are shipped from the factory
(please see warranty statement below, for details).
In order to claim shipping or handling damage, you must inspect the delivered goods
and report such damage to AE within 30 days of your receipt of the goods. Please note
that failing to report any damage within this period is the same as acknowledging that
the goods were received undamaged.
For a warranty claim to be valid, it must:
• Be made within the applicable warranty period
• Include the product serial number and a full description of the circumstances
giving rise to the claim
• Have been assigned a return material authorization number (see below) by EMCO
Flow Systems Support at Advanced Energy
All warranty work will be performed at an authorized AE service center (see list of
contacts at the beginning of this chapter). You are responsible for obtaining
authorization (see details below) to return any defective units, prepaying the freight
All returns to EMCO Flow Systems Support at Advanced Energy must be
free of harmful, corrosive, radioactive, or toxic materials, and have purge
documentation when appropriate.
