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This chapter includes the following topics:
1 If your product will not install
1 If you suspect that your computer is infected with
a virus
If your product will not install
The Pre-Install Scan checks your computer for risks
that may prevent successful installation. If you do not
run the Pre-Install Scan, your installation may fail. If
this occurs, you must begin installation again and run
the Pre-Install Scan as directed.
After you run the Pre-Install Scan, you should delete
any installation files that are left behind from your
initial installation attempt.
After you delete the temporary files, you should begin
theinstallationagainandruntheSymantecPre-Install
Scan to be sure that you have resolved the problem.
If you have an Internet connection, you can use the
Norton Removal Tool to delete any remaining
installation files.
The Norton Removal Tool is available at the following
URL:
http://www.symantec.com/symnrt
4
Responding to
emergencies