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Troubleshooting
If you see this on the screen: Try this:
Channel Off Air •The channel you’ve selected is not currently
broadcasting. Tune to another channel.
Loading •Your Satellite Radio is acquiring audio or
program information. This message usually
goes away in a few seconds.
Updating •Your Satellite Radio is being updated with the
latest encryption code. Wait until the update is
done.
•You may be trying to tune to a channel that is
blocked or unavailable. Tune to another channel.
— •No program information, such as artist name,
song title, or channel exists.
If this happens: Try this:
You do not receive all the
channels to which you subscribed
•If you have not yet activated your service, refer
to the User Guide which accompanied your
Satellite Radio.
•Go to www.xmradio.com/refresh and follow the
directions refresh your Radio.
•Call 1-800-967-2346 for further assistance.