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• If your vehicle cannot be driven, know where
the towing service is taking it. Get a card from
the tow truck operator or write down the driver’s
name, the service’s name, and the phone
number.
• Remove any valuables from your vehicle before
it is towed away. Make sure this includes your
insurance information and registration if you
keep these items in your vehicle.
• Gather the important information you need from
the other driver. Things like name, address,
phone number, driver’s license number, vehicle
license plate, vehicle make, model and model
year, Vehicle Identification Number (VIN),
insurance company and policy number, and a
general description of the damage to the other
vehicle.
• If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they need. If they ask
for a police report, phone or go to the police
department headquarters the next day and you
can get a copy of the report for a nominal fee. In
some states/provinces with “no fault” insurance
laws, a report may not be necessary. This is
especially true if there are no injuries and both
vehicles are driveable.
• Choose a reputable collision repair facility for
your vehicle. Whether you select a Saturn
retailer or a private collision repair facility to fix
the damage, make sure you are comfortable
with them. Remember, you will have to feel
comfortable with their work for a long time.
• Once you have an estimate, read it carefully
and make sure you understand what work will
be performed on your vehicle. If you have a
question, ask for an explanation. Reputable
shops welcome this opportunity.
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