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Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-4
Customer Assistance for Text
Telephone (TTY) Users ................................7-5
GM Mobility Reimbursement Program ................7-5
Roadside Assistance Program ..........................7-6
Vehicle Data Collection and
Event Data Recorders ..................................7-7
Collision Damage Repair .................................7-8
Reporting Safety Defects ................................7-11
Reporting Safety Defects to the
United States Government ..........................7-11
Reporting Safety Defects to the
Canadian Government ................................7-12
Reporting Safety Defects to Saturn ..................7-12
Service Publications Ordering
Information ...............................................7-12
Section 7 Customer Assistance and Information
7-1