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Troubleshooting 126
Power and Charging Problems
Power and Charging Problems
Problem Description Solution
My correspondent cannot hear me
speaking
• Be sure that you switched on the
microphone.
• Make sure that the phone is close enough
to your mouth. The microphone is located
at the bottom of the phone.
The audio quality of the call is poor • Adjust the voice volume by pressing
/.
• Check the signal strength indicator on the
display ( ); the number of bars
indicates the signal strength, from strong
to weak.
• Try moving the phone slightly or moving
closer to a window if you are in a building.
Calls to and from the phone are not
connected properly, and are easily
disconnected
• Signals from the network are weak. Move
to another area.
• Touching the antenna area on the top of
the phone may lower the call quality.
• Be careful not to touch the antenna area
while using the phone.
Problem Description Solution
The phone malfunctions or does not
function
• Remove the battery and then replace it.
• Turn on the phone. If the problem persists,
contact a Samsung service
representative.