Filter
Top Products
Troubleshooting 124
General Problems
Problem Description Solution
The bars next to disappear • If you just turned on your phone, wait for
about 2 minutes, until your phone finds
the network and receives a signal from
the network.
• If you are in a tunnel or in an elevator, the
phone may not be able to receive the
network signal properly. Move to an open
place.
• This may display when you move between
different service areas. It is normal.
The display is not clear In direct sunlight, you may not be able to see
the display clearly. Moving to a place with
different lighting should solve this problem.
White lines display on the screen This may happen if you turn on the phone after
a long period of disuse, or after removing the
battery without turning off the phone. This is
not related to the phone’s life or performance.
The display should correct itself shortly.
“PIN code” displays • You are using your phone for the first
time. You must enter the Personal
Identification Number (PIN) supplied with
the SIM card.
• The PIN check feature was enabled. Each
time the phone is switched on, the PIN
has to be entered. To disable this feature,
press the Start > More > Settings > More
> Security > Disable SIM PIN, and enter
the PIN.
“PUK Required” displays The PIN code was entered incorrectly three
times in succession and the SIM card is now
blocked. Enter the PUK supplied by your
service provider.