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106 Signature Technologies
9-3
Enrolling Customers at Dedicated Delivery
It is recommended that you pre-register a
customer car prior to the customer picking up
their new Saab. This can be done by calling the
OnStar enrollment center at 888-ONSTAR1
(888-667-8271). Be sure to have the customer’s
name, customer’s address, the make, model,
color and license plate number of the new Saab.
An OnStar advisor will provide this information to
emergency workers to help them locate and
identify the car.
When your customers arrive for their Dedicated
Delivery appointment, push the OnStar button
while in the car and complete the process. This
is an impressive demonstration for your
customers when the Advisor comes on the line
and says, “How may I help you, Mr. Jones?”
The activation must be completed from the car
as data is exchanged with the Saab and the
OnStar center. Be sure to tell the customer the
PIN you assigned in the event the customer
didn’t supply one. The customer can change the
PIN at any time.