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Controls in detail
Useful features
When the connection is established, the
message
Call connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established.
̈ Describe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may
apply. Refer to the Roadside Assistance
Manual for more information.
These programs are only available in the
USA:
ț Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire are
obtainable.
Information button ¡
The Information button ¡ is located in
the center armrest cover.
1 Information button ¡
̈ Open the center storage compartment
(
୴ page 207).
̈ Press and hold the button 1 (for
longer than 2 seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
Connecting call
will appear
in the multifunction display.
i
The indicator lamp in the Roadside
Assistance button • remains illuminated in
red for approximately 10 seconds during the sys-
tem self-check after switching on the ignition (to-
gether with the SOS button and the Information
button ¡).
See system self-check (
୴ page 215) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.
If the indicator lamp in the Roadside Assistance
button • is illuminated continuously and
there was no voice connection to the Response
Center established, then the Tele Aid system
could not initiate a Roadside Assistance call (e.g.
the relevant cellular phone network is not avail-
able). The message
Call failed!
appears in
the multifunction display.
Roadside Assistance calls can be terminated us-
ing the ì button on the multifunction
steering wheel.
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