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Additional OnStar Controls
Your vehicle may have
a button, located on
the driver’s side of the
instrument panel, that
can be used to interact
with OnStar.
Use this button to dial numbers into voicemail systems
or to dial phone number extensions. See the OnStar
Owner’s Guide for more information.
How OnStar Service Works
In order to provide you with OnStar services, your
vehicle’s OnStar system has the capability of recording
and transmitting vehicle information. This information
is automatically sent to an OnStar Call Center at
the time of an OnStar button press, Emergency button
press or if your airbags or AACN system deploys.
The vehicle information usually includes your GPS
location and, in the event of a crash, additional
information regarding the accident that your vehicle
has been involved in (e.g. the direction from which
your vehicle was hit). When you use the Virtual Advisor
feature of OnStar Hands-Free Calling, your vehicle
also sends OnStar your GPS location so that we
can provide you with location-based services.
OnStar service cannot work unless your vehicle is in a
place where OnStar has an agreement with a wireless
service provider for service in that area. OnStar
service also cannot work unless you are in a place
where the wireless service provider OnStar has hired for
that area has coverage, network capacity and reception
when the service is needed, and technology that is
compatible with the OnStar service. Not all services are
available everywhere, particularly in remote or
enclosed areas, or at all times.
OnStar service that involves location information about
your vehicle cannot work unless GPS satellite signals
are unobstructed and available in that place as well.
Your vehicle must have a working electrical system
(including adequate battery power) for the OnStar
equipment to operate. There are other problems OnStar
cannot control that may prevent OnStar from providing
OnStar service to you at any particular time or place.
Some examples are damage to important parts of
your vehicle in an accident, hills, tall buildings, tunnels,
weather or wireless phone network congestion.
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