Ford Vehicle Automobile User Manual


 
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your states warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
an independent, third-party arbitration program for warranty disputes.
available free to owners and lessees of qualifying Ford Motor Company
vehicles.
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance concerns as
on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
a non-Ford product
a non-Ford dealership
sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicles performance as
designed
a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
alleged personal injury/property damage claims
cases currently in litigation
vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
Customer Assistance
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