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• Choose a reputable collision
repair facility for your vehicle.
Whether you select a dealer/
retailer or a private collision repair
facility to fix the damage, make
sure you are comfortable with
them. Remember, you will have to
feel comfortable with their work for
a long time.
• Once you have an estimate, read
it carefully and make sure you
understand what work will be
performed on your vehicle. If you
have a question, ask for an
explanation. Reputable shops
welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an active
role in its repair. If you have a
pre-determined repair facility of
choice, take your vehicle there, or
have it towed there. Specify to the
facility that any required replacement
collision parts be original equipment
parts, either new Genuine GM parts
or recycled original GM parts.
Remember, recycled parts will not
be covered by your GM vehicle
warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits, your
insurance company may initially
value the repair using aftermarket
parts. Discuss this with your repair
professional, and insist on Genuine
GM parts. Remember if your vehicle
is leased you may be obligated to
have the vehicle repaired with
Genuine GM parts, even if your
insurance coverage does not pay the
full cost.
If another party’s insurance company
is paying for the repairs, you are not
obligated to accept a repair valuation
based on that insurance company’s
collision policy repair limits, as you
have no contractual limits with that
company. In such cases, you can
have control of the repair and parts
choices as long as cost stays within
reasonable limits.
Customer Assistance Information 7-13