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Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-4
Customer Assistance for Text
Telephone (TTY) Users ................................7-4
Customer Assistance Offices ............................7-4
GM Mobility Reimbursement Program ................7-6
Roadside Service ...........................................7-6
Courtesy Transportation ...................................7-8
Vehicle Data Collection and Event
Data Recorders .........................................7-10
Collision Damage Repair ................................7-11
Reporting Safety Defects ................................7-14
Reporting Safety Defects to the
United States Government ..........................7-14
Reporting Safety Defects to the
Canadian Government ................................7-14
Reporting Safety Defects to
General Motors .........................................7-15
Service Publications Ordering
Information ...............................................7-15
Section 7 Customer Assistance and Information
7-1