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Copilot Technical Support
After registering your software (see below), you're entitled to technical
support and discounts on new versions of CoPilot. Check out ALK’s web
site for technical support documentation and posted answers to common
questions. If the web site does not provide an answer to your question,
technical support for registered users is available during standard business
hours (9:00 am - 5:00 pm Monday-Friday). You should be at your computer
and have your Installation Product Key available when you contact us
(this Product Key can be found on the front cover of the printed Quick Start
that came with the product or on the supplied Product Key card).
Please be sure to reach us using the contact information for your region
shown below. We are sorry, but our support staff in ALK’s regional offices
cannot respond to requests for assistance outside the areas they serve.
North America - Web: www.alk.com, E-mail: cpsupport@alk.com,
Fax: 609-252-8166, Phone: 888-872-8768
Europe - Web: www.alk.eu.com, E-mail: uksupport@alk.eu.com,
Postal: Suite 8, 4 Bloomsbury Square, London WC1A 2RP, UK
Phone: +44 (0)207 404 4222
Australia - Web: www.travroute.com.au/support.html,
E-mail: support@travroute.com.au, Phone: 03-9855-1498
Using Help Files
CoPilot provides extensive Help Files, available on your desktop/laptop and
your Smartphone, to guide you through the program as you use it.
To access Help on your Smartphone, once the CoPilot application is
launched, press Menu > Help.
In the desktop application, click on the Help button in any window to open a
Help topic that describes how to use that window, or use the Help menu.
Software Registration
Registered users are entitled to technical support, discounts on new
versions of CoPilot, new product information, and software enhancements.
NOTE: Software activation does NOT register your software, they are two
separate processes.
In North America: Go to www.alk.com and click "Support Center"
In Europe: Go to www.alk.eu.com and click "Support Center".
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