70 Problem Solving
Image size or position is incorrect.
■ Make sure paper and layout options are set correctly.
■ Your images may not match the width/height proportions (aspect ratio) of the paper size
or layout you’re using. Images may be cropped to fit the paper and layout.
You see incorrect characters.
■ Make sure the USB cable is securely connected and meets the system requirements on
page 75. Then try printing again.
■ Make sure your printer is selected in your software, or is set as the active printer in the
Print Center, Printer Setup Utility, or Macintosh Chooser.
■ If you’re using a USB hub, connect the printer directly to your computer instead.
The wrong photo is printed.
The photo numbering in the printer may not match the numbering in your camera. If you’re
printing without a computer, first print an index to identify your photos by number.
Too many copies are printing.
Make sure that the Copies option in your printer software or program is not set for multiple
copies.
Uninstalling Printer Software
You may need to uninstall and then reinstall your printer driver and utilities. For example,
this might be necessary when you upgrade your operating system. You don’t need to uninstall
Film Factory, the P.I.M. II Plug-in, or your on-screen Reference Guide.
Note: Do not turn off or disconnect the printer while you are uninstalling the
software.
Windows
1. Click Start > Settings > Control Panel (Windows XP: click Start > Control Panel).
2. Double-click
Add/Remove Programs.
3. Click
EPSON Printer Software in the program list and click the Add/Remove button
(
Change/Remove in Windows 2000 and XP).
