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CHAPTER 7: Troubleshooting
7. Troubleshooting
7.1 Calling Black Box
If you determine that any of your ServSwitch™ Summit Base Units, USMs, or CIMs
is malfunctioning, do not attempt to alter or repair the unit. It contains no user-
serviceable parts. Contact Black Box Technical Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem;
• when the problem occurs;
• the components involved in the problem;
• any particular application that, when used, appears to create the problem or
make it worse; and
• the results of any testing you’ve already done.
7.2 Shipping and Packaging
If you need to transport or ship a Summit device:
• Package it carefully. We recommend that you use the original container.
• If you are returning the unit, make sure you include everything you received
with it. Before you ship for return or repair, contact Black Box to get a Return
Authorization (RA) number.
