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FAQ’S
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TROUblESHOOTING
TROUblESHOOTING
The answers to these questions should help you solve any problem you have with this system. If
they do not, please contact the Customer Care Center at 1-800-732-0144 or visit our website at
www.sportdog.com.
PROBLEM SOLUTION
My Handheld Device does not turn on.
Check to make sure the unit was properly
charged. Refer to “TO CHARGE THE
HANDHELD DEVICE” on Page 13.
My GPS Collar does not turn on.
Refer to “TO CHARGE THE GPS COLLAR” on
Page 17.
The GPS Collar is not responding to the
Handheld Device.
•Make sure the GPS Collar has been charged.
The GPS Collar will charge in 2 hours.
•Verify the GPS Collar has been turned on.
Refer to “PREPARE THE GPS COLLAR” on
Page 17.
•Refer to “PAIR COLLARS TO THE HANDHELD
DEVICE” on Page 20.
I cannot get my compass to calibrate.
Always calibrate the compass outdoors. Refer
to the “TO CALIBRATE THE COMPASS” on
Page 15.
My dog is not showing up on the tracking
screen.
Use the Menu Selection Pad on the Tracking
Screen to set the scale to AUTO.
I can’t figure out how to set the declination
angle.
Refer to the “TO SET THE MAGNETIC
DECLINATION ANGLE” section for more
information on Page 16.
My Handheld Device conflicts with another
handheld or similar device.
Refer to “TO CHANGE THE USER ID” on
Page 32.
400-1360 TEK 1.0L Manual.indd 42 4/6/11 10:09 AM