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When contacting Saturn, please remember that
your concern will likely be resolved at a retailer’s
facility. That is why we suggest you follow
Step One first if you have a concern.
STEP THREE (U.S. Owners): Both Saturn and
its retailers are committed to making sure you
are completely satisfied with your Saturn vehicle.
However, if you continue to remain unsatisfied
after following the procedure outlined in
Steps One and Two, Saturn and its retailers
offer the additional assistance of a neutral
party through our voluntary participation in a
mediation/arbitration program called BBB
Auto Line.
The BBB Auto Line Program is an out-of-court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. This program
is available at no cost to you, our customer.
Although you may be required to resort to this
informal dispute resolution program prior to filing
a court action, use of the program is free of charge
and your case will generally be heard within
40 days. If you do not agree with the decision
given in your case, you may reject it and proceed
with any other venue for relief available to you.
You may contact the BBB Auto Line Program
by using the toll-free telephone number or
by writing them at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage and other factors.
Saturn Corporation reserves the right to change
eligibility limitations and/or discontinue its
participation in this program.
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