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Customer Assistance and Information ....... 372
Customer Satisfaction Procedure ............... 372
Online Owner Center ................................. 375
Customer Assistance for Text
Telephone (TTY) Users .......................... 376
Customer Assistance Offices ..................... 376
GM Mobility Reimbursement Program ........ 377
Roadside Assistance Program ................... 377
Courtesy Transportation ............................. 380
Collision Damage Repair ........................... 382
Reporting Safety Defects ............................ 386
Reporting Safety Defects to the
United States Government ..................... 386
Reporting Safety Defects to the
Canadian Government ............................ 386
Reporting Safety Defects to Saturn ............ 387
Service Publications Ordering Information .... 387
Vehicle Data Recording and Privacy ......... 389
Event Data Recorders ............................... 389
OnStar ...................................................... 390
Navigation System ..................................... 391
Radio Frequency Identification (RFID) ........ 391
Section 7 Customer Assistance Information
371