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STEP THREE: Both General Motors and your dealer are
committed to making sure you are completely satisfied
with your new vehicle. However, if you continue to remain
unsatisfied after following the procedure outlined in Steps
One and Two, you should file with the BBB Auto Line
Program to enforce any additional rights you may have.
Canadian owners refer to your Warranty and Owner
Assistance Information booklet for information on the
Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to
this informal dispute resolution program prior to filing
a court action, use of the program is free of charge
and your case will generally be heard within 40 days.
If you do not agree with the decision given in your case,
you may reject it and proceed with any other venue for
relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age, mileage
and other factors. General Motors reserves the right
to change eligibility limitations and/or discontinue
its participation in this program.
Online Owner Center
The Owner Center is a resource for your GM ownership
needs. Specific vehicle information can be found in
one place.
The Online Owner Center allows you to:
• Get e-mail service reminders.
• Access information about your specific vehicle,
including tips and videos and an electronic version
of this owner’s manual (United States only).
• Keep track of your vehicle’s service history and
maintenance schedule.
• Find GM dealers for service nationwide.
• Receive special promotions and privileges only
available to members (United States only).
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com
(United States) or My GM Canada within
www.gmcanada.com (Canada).
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