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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Pontiac. Normally, any concerns with
the sales transaction or the operation of your vehicle
will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Pontiac Customer Assistance Center by calling
1-800-762-2737. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
• Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
• Dealership name and location.
• Vehicle delivery date and present mileage.
When contacting Pontiac, please remember that your
concern will likely be resolved at a dealer’s facility. That
is why we suggest you follow Step One first if you have
a concern.
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