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STEP THREE — U.S. Owners: Both General
Motors and your dealer are committed to making
sure you are completely satisfied with your
new vehicle. However, if you continue to remain
unsatisfied after following the procedure outlined in
Steps One and Two, you should file with the
BBB Auto Line Program to enforce your rights.
The BBB Auto Line Program is an out of
court program administered by the Council of
Better Business Bureaus to settle automotive
disputes regarding vehicle repairs or the
interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this
informal dispute resolution program prior to filing a
court action, use of the program is free of
charge and your case will generally be heard
within 40 days. If you do not agree with the
decision given in your case, you may reject it and
proceed with any other venue for relief available
to you.
You can contact the BBB Auto Line Program
using the toll-free telephone number or write them
at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by
vehicle age, mileage and other factors. General
Motors reserves the right to change eligibility
limitations and/or discontinue its participation in
this program.
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