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Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-5
Customer Assistance for Text Telephone (TTY)
Users ........................................................7-6
Customer Assistance Offices ............................7-6
GM Mobility Reimbursement Program ................7-7
Roadside Assistance Program ..........................7-7
Scheduling Service Appointments ....................7-10
Courtesy Transportation .................................7-10
Collision Damage Repair ................................7-12
Reporting Safety Defects ................................7-15
Reporting Safety Defects to the
United States Government ..........................7-15
Reporting Safety Defects to the Canadian
Government ..............................................7-15
Reporting Safety Defects to
General Motors .........................................7-15
Service Publications Ordering Information .........7-16
Vehicle Data Recording and Privacy ................7-17
Event Data Recorders ...................................7-17
OnStar
®
......................................................7-18
Navigation System ........................................7-18
Radio Frequency
Identification (RFID) ...................................7-18
Section 7 Customer Assistance Information
7-1