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Vehicle Locator Service: To contact the center, call
1
-888-4-ONSTAR. You will be required to provide your
security information. An advisor will send a command
to your vehicle to sound the horn and/or flash the lamps.
Route Support: An advisor can provide directions or
guidance to most places you want to go. In addition,
they can help you locate gas stations, rest areas, ATMs,
hospitals, hotels, stores, eateries and more.
Ride Assist: An advisor can locate transportation in the
event that you are unable to drive.
Concierge Services: The concierge advisor can obtain
tickets, reservations, or help with vacation/trip planning
and other unique items and services.
OnStar System Limitations
Complete limitations can be found on the Subscriber
Services Agreement.
In order to provide you with excellent service, calls with
the OnStar Center may be monitored or recorded.
OnStar Service is:
Available in the 48 contiguous United States, Alaska,
Hawaii and Canada;
available when the vehicle is within the operating
range of a cellular provider;
subject to limitations caused by atmospheric
conditions, such as severe weather or topographical
conditions, such as mountainous terrain;
subject to cellular carrier equipment limitations.
Global positioning locating capabilities will not be
available if satellite signals are obstructed.
OnStar will not function if the vehicle’s battery is
discharged or disconnected. It may also be inoperative if
the vehicle is in an accident and the OnStar or vehicle
electrical system components are damaged.
OnStar is the communication link between you and
existing governmental emergency and roadside service
providers. OnStar will receive your call and use
reasonable effort to contact an appropriate provider.
OnStar cannot promise that the providers will respond in
a timely manner or at all.