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The light will be red in the event of an OnStar system
malfunction. If this occurs press the OnStar button to
attempt to contact an advisor. If the connection is made,
the advisor will assist you with steps to take to make
sure that the system is functioning properly. If you
cannot contact the advisor, take your vehicle to your
dealership as soon as possible for assistance.
Cellular Antenna
The cellular antenna on the outside of your vehicle is
critical to effective communications using the OnStar
system. Optimum cellular reception can be obtained
when the mast is straight up and down.
OnStar Services
The following services are available within OnStar
service plans. Your vehicle comes with a specific
one
-year service plan that allows use of some or all of
the following services.
Automatic Notification of Air Bag Deployment: If an
air bag deploys, a priority emergency signal is
automatically sent to the center. An advisor will locate
your vehicle’s position, try to contact you and assist you
in the situation. If the center is unable to contact you, an
emergency service provider will be contacted.
Stolen Vehicle Tracking: Call the center at
1
-888-4-ONSTAR (1-888-466-7827) to report your
vehicle stolen. The system can then attempt to locate
and track your vehicle and the advisor will assist the
proper authorities.
Roadside Assistance with Location: For vehicle
breakdowns, press the OnStar Services button. An
advisor will contact the appropriate help.
Remote Diagnostics: If an instrument panel light comes
on, press the OnStar Services button. An advisor can
perform a check of the engine on-board computer, and
recommend what action needs to be taken.
OnStar MED-NET: Med-Net can store your personal
medical history and provide it to emergency personnel if
necessary. (Requires activation and additional fee.)
Accident Assist: An advisor can provide step-by-step
guidance following an accident.
Remote Door Unlock: To contact the center, call
1
-888-4-ONSTAR. You will be required to provide your
security information. An advisor will send a command
to your vehicle to unlock itself. The advisor can delay
unlocking your vehicle. Remote Door Unlock is
disabled 48 hours after the vehicle is parked to maintain
the battery charge.