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Controls in detail
Useful features
Information button ¡
The Information button ¡ is located
below the center armrest cover.
̈ Open the storage compartment under
the center armrest (
୴ page 243).
̈ Press and hold button (for longer than
2 seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
Connecting Call
will appear
in the multifunction display.
When the connection is established, the
message
Call Connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
i
The indicator lamp on the Roadside
Assistance button • remains illuminated in
red for approximately 10 seconds during the sys-
tem self-check after switching on the ignition (to-
gether with the SOS button and the Information
button ¡).
See system self-check (
୴ page 257) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.
If the indicator lamp on the Roadside Assistance
button
• is flashing continuously and there
was no voice connection to the Response Center
established, then the Tele Aid system could not
initiate a Roadside Assistance call (e.g. the rele-
vant cellular phone network was not available).
The message
Call Failed
appears in the mul-
tifunction display.
Roadside Assistance calls can be terminated us-
ing the
t button on the multifunction steer-
ing wheel or the END Button on the COMAND
System.
i
While the call is connected, you can change
to the navigation menu by pressing NAVI button
on the COMAND System.
i
The indicator lamp in the Information
button ¡ remains illuminated in red for ap-
proximately 10 seconds during the system
self-check after switching on the ignition (togeth-
er with the SOS button and the Roadside
Assistance button •).
See system self-check (
୴ page 257) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.