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Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
̈ Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
̈ Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
Call connected
appears
in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
i
When a Tele Aid call has been initiated, the
COMAND system audio is muted and the select-
ed mode (radio or CD) pauses. The optional cel-
lular phone (if installed) switches off. If you must
use this phone, the vehicle must be parked. Dis-
connect the coiled cord and place the call. The
COMAND navigation* system (if engaged) will
continue to run. The multifunction display in the
instrument cluster is available for use, and spo-
ken commands are only available by pressing the
RPT button on the COMAND unit. A pop-up win-
dow will appear in the COMAND display to indi-
cate that a Tele Aid call is in progress.
i
The remote door unlock feature is available
if the relevant cellular phone network is avail-
able.
The SOS button will flash and the message
Call connected
will appear in the multifunc-
tion display to indicate receipt of the door unlock
command.
Once the vehicle is unlocked, a Response Center
specialist will attempt to establish voice contact
with the vehicle occupants.
If the trunk recessed handle was pulled for more
than 20 seconds before door unlock authoriza-
tion was received by the Response Center, you
must wait 15 minutes before pulling the trunk re-
cessed handle again.