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Controls in detail
Useful features
system mutes and the message
TELE AID
– ROADSIDE ASSISTANCE CALL ACTIVE
appears in the multifunction display.
̈ Describe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may
apply. Refer to the Roadside Assistance
manual for more information.
These programs are only available in the
USA:
ț Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.
ț Remote Vehicle Diagnostics: This
function permits the Mercedes-Benz
Roadside Assistance dispatcher to
download malfunction codes and
actual vehicle data.
Information button ¡
Located below the center armrest cover is
the Information button ¡.
̈ Press and hold button (for longer than
two seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
INFO – CONNECTING CALL
will
appear in the multifunction display.
When the connection is established, the
message
INFO – CALL CONNECTED
appears
in the multifunction display. The Tele Aid
system will transmit data generating the
vehicle identification number, model, color
and location (subject to availability of
cellular and GPS signals).
i
The indicator lamp on the Roadside
Assistance button • remains illumi-
nated in red for approximately ten sec-
onds during the system self-check after
turning the SmartKey in the starter
switch to position 2 (together with the
SOS button and the Information
button ¡).
See system self-check (
୴ page 224)
when the indicator lamp does not come
on in red or stays on longer than
approximately ten seconds.
If the indicator lamp on the Roadside
Assistance button • is illuminated
continuously and there was no voice
connection to the Response Center
established, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
TELE DIAGNOSIS – CALL
FAILED
appears in the multifunction
display.
Roadside Assistance calls can be
terminated using the ì button on
the multifunction steering wheel.